Shipping policy

Effective Date: [2-05-2025]

At CobraFlex, we aim to process and ship your orders as quickly and efficiently as possible. Please review the information below to understand how we handle shipping and delivery.

Order Processing

Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed. You will receive a confirmation email once your order has been processed and shipped.

Shipping Destinations

We currently ship to addresses within the United States and select international countries. If your country is not available at checkout, please contact us at info@cobraflexprinters.com for assistance.

Shipping Methods & Rates

Shipping options and rates are calculated at checkout based on your location, package weight, and dimensions. We work with trusted carriers such as UPS, FedEx, DHL, and USPS to ensure fast and reliable delivery.

Some items may require freight shipping. You will be contacted directly with additional instructions and shipping costs if applicable.

Tracking Information

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking details to update.

If you have not received your tracking email within 3 business days, contact us at support@cobraflex.com.

Delivery Times

Estimated delivery times:

  • Domestic (U.S.): 3–7 business days

  • International: 7–21 business days (may vary by country and customs processing)

Please note that delivery times are estimates and not guaranteed.

Shipping Delays

CobraFlex is not responsible for shipping delays caused by:

  • Carrier disruptions

  • Weather conditions

  • Customs clearance (for international orders)

  • Incorrect shipping addresses provided by the customer

Damaged or Lost Packages

If your order arrives damaged, please contact us within 3 business days with photos of the packaging and product.

If your package is lost in transit, we will work with the carrier to initiate a claim. Refunds or replacements will be issued based on the outcome of the investigation.

Customs, Duties & Taxes (International Orders)

International orders may be subject to import duties, taxes, or customs fees upon arrival. These charges are the responsibility of the customer and are not included in your order total at checkout.

Please check with your local customs office for more information on potential fees.

Questions?

For shipping-related questions, contact us at:

Email: info@cobraflexprinters.com
Phone: (602) 930-1858
Address: 906 South Priest Unit 104 Tempe Arizona 85281